Privacy Policy

Last Updated: June 2026

At Lemongrass Spa & Café, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, purchase gift cards, or book our services.

1. Information We Collect

We may collect the following information:

  • Full Name

  • Phone Number

  • Email Address

  • Booking Details

  • Gift Card Purchase Information

  • Event or Corporate Inquiry Information

  • Website Usage Information through cookies and analytics tools

We only collect information that is necessary to provide our services and improve your experience.

2. How We Use Your Information

The information collected may be used to:

  • Process appointments and bookings

  • Respond to inquiries and customer support requests

  • Deliver gift cards and wellness vouchers

  • Send booking confirmations and reminders

  • Improve our website and customer experience

  • Communicate important service updates

  • Manage corporate wellness and event service requests

We do not sell, rent, or trade your personal information to third parties.

3. Payment Information

All online payments are processed through secure third-party payment providers. Lemongrass Spa & Café does not store your complete debit card, credit card, banking, or payment credentials on its servers.

4. Cookies and Analytics

Our website may use cookies and analytics tools to understand visitor behavior, improve website performance, and enhance user experience.

Cookies may collect information such as:

  • Browser type

  • Device information

  • Pages visited

  • Website usage patterns

You may disable cookies through your browser settings if desired.

5. Information Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, misuse, disclosure, or alteration.

While we strive to protect your data, no internet transmission or electronic storage method can be guaranteed to be completely secure.

6. Third-Party Services

Our website may contain links to third-party platforms including:

  • Google Maps

  • WhatsApp

  • Instagram

  • Facebook

  • Payment Gateways

These third-party services maintain their own privacy policies. We encourage users to review their policies before sharing information.

7. Marketing Communications

If you provide your contact information, you may receive service-related messages, appointment reminders, promotional offers, wellness updates, or event announcements from Lemongrass Spa & Café.

You may opt out of promotional communications at any time by contacting us directly.

8. Children's Privacy

Our services are intended for individuals aged 18 years and above. We do not knowingly collect personal information from children without parental consent.

9. Data Retention

We retain customer information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and maintain business records.

10. Your Rights

You may request to:

  • Access your personal information

  • Update inaccurate information

  • Request deletion of your information where legally permissible

  • Opt out of marketing communications

Requests can be submitted using the contact details below.

11. Changes to This Privacy Policy

Lemongrass Spa & Café reserves the right to update this Privacy Policy at any time. Changes will be published on this page with the revised effective date.

12. Contact Us

Lemongrass Spa & Café
4th Floor, Plot No. 3, Survey No. 40 & Part 41, Kakatiya Hills, Guttala Begumpet, Kavuri Hills, Madhapur, Hyderabad, Telangana 500081

Phone: +91 93984 67633

By using our website and services, you agree to the terms outlined in this Privacy Policy.